Patterns for building AI agents that handle incidents. Each post argues a specific structural move — a permission ladder, a triage funnel, a memory layout, a cross-model audit loop, a boundary pattern, a customer-first reorganization — concrete enough to apply today.
Measuring PagerDuty Alert Noise: A Diagnostic Framework
Every on-call veteran has the same intuition: a meaningful portion of what pages us isn’t actionable. What most of us don’t have is a way to prove it — let alone to classify why a given alert is noisy. Without classification, the only lever is blunt: raise the threshold, disable the alert, ignore the channel. None of these distinguishes an alert that’s noisy because the platform self-heals from one that’s noisy because it flaps. ...