https://jaredl.dev/tags/architecture/ Recent content in Architecture on AI agents on-call https://jaredl.dev/posts/slack-native-ai-oncall-agent/thumbnail.png https://jaredl.dev/posts/slack-native-ai-oncall-agent/thumbnail.png Hugo -- 0.147.7 en-us Thu, 14 May 2026 08:34:35 +0000 https://jaredl.dev/posts/what-customers-want-from-oncall/ Wed, 13 May 2026 00:00:00 +0000 https://jaredl.dev/posts/what-customers-want-from-oncall/ Customers want four things from on-call. Every layer is shaped by what humans need to deliver them — and reorganizes when the responder isn't human.