https://jaredl.dev/tags/customer-comms/ Recent content in Customer Comms on Agent-Native Ops https://jaredl.dev/posts/slack-native-ai-oncall-agent/thumbnail.png https://jaredl.dev/posts/slack-native-ai-oncall-agent/thumbnail.png Hugo -- 0.147.7 en-us Sun, 06 Sep 2026 11:33:56 +0800 https://jaredl.dev/posts/ticket-queue-to-faq-backlog/ Thu, 03 Sep 2026 00:00:00 +0000 https://jaredl.dev/posts/ticket-queue-to-faq-backlog/ Your ticket queue already contains the FAQ you haven't written. Group before you compare — and count not just how many asked, but how long they kept asking. https://jaredl.dev/posts/what-customers-want-when-things-break/ Wed, 13 May 2026 00:00:00 +0000 https://jaredl.dev/posts/what-customers-want-when-things-break/ Customers want four things when things break — service works, fix fast, informed, no repeats. Every on-call layer reorganizes when the responder isn't human. https://jaredl.dev/posts/time-to-customer-awareness/ Sun, 01 Feb 2026 00:00:00 +0000 https://jaredl.dev/posts/time-to-customer-awareness/ TTC-Aware is the window between customer impact and customer communication — where trust is earned or burned, and almost nobody measures it.