https://jaredl.dev/tags/customer-experience/ Recent content in Customer Experience on Ops in the age of AI agents https://jaredl.dev/posts/slack-native-ai-oncall-agent/thumbnail.png https://jaredl.dev/posts/slack-native-ai-oncall-agent/thumbnail.png Hugo -- 0.147.7 en-us Sun, 01 Feb 2026 00:00:00 +0000 https://jaredl.dev/posts/time-to-customer-awareness/ Sun, 01 Feb 2026 00:00:00 +0000 https://jaredl.dev/posts/time-to-customer-awareness/ TTC-Aware is the window between customer impact and customer communication — where trust is earned or burned, and almost nobody measures it.