The Slack-Native AI On-Call Agent That Stands Shift With You
The limiting factor on how quickly an on-call engineer resolves an incident is rarely the rate at which they make decisions. It is the rate at which they can look at things — logs, metrics, traces, dashboards, SSH sessions — and assemble a picture of what the system is doing. Decision-making is cheap once the picture exists. Building the picture is where the time goes. This work is structurally single-seat. To bring a colleague in, an engineer has to translate what they have already seen: which log lines, when the metric started climbing, and what the network trace confirmed. The translation cost is high enough that most on-call engineers defer involving others until the problem forces it. The team is nominally 24/7; in practice, investigations happen alone. ...